HATEFUL TO GRATEFUL: CHANNELING YOUR INFLUENCE FOR IMPROVED PATIENT OUTCOMES, BETTER REVIEWS & A HAPPIER EMPLOYEES
Most people dread needing a hospital, doctor's office, assisted living, nursing home or home health agency. Because of this, new patients and families are often stressed and in a negative frame of mind when you begin working with them. Fortunately you have tremendous power over how most patients ultimately perceive their experience with your organization! This motivational session shares simple strategies on how to win over patients and their families early on, keep them happy and transform them into fans.
When: Thursday, October 8
Time: 11:00 AM EST | 10:00 AM CST | 9:00 AM MST
 |
GUEST PRESENTER: Jennifer FitzPatrick, |
Jennifer L. FitzPatrick, MSW, LCSW-C, CSP is the founder of Jenerations Health Education, Inc., a full service healthcare education organization. With over 20+ years’ experience in healthcare, Jennifer is also a gerontology instructor at Johns Hopkins University’s Certificate on Aging program. Jennifer appears frequently in the media and has been featured on ABC, CBS, Univision, Sirius XM and in Fast Company, Reader’s Digest, Forbes, U.S. News & World Report, The Huffington Post and many more. A member of the National Speakers Association, she is one of less than 800 Certified Speaking Professionals (CSP) worldwide. Her first book, Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One helps family caregivers and is also a resource for healthcare professionals who want to set better boundaries with patients.